Job 2342 · Kestrel Heights
Hail claim rebuild
Colonial after the June storm
Golf-ball hail bruised every slope. We tarped the same night, met the adjuster with a 64-photo report and had the new roof and gutters on within three weeks of approval.
(The brief)
The brief
The June 18 storm dropped hail up to 1.75 inches across Kestrel Heights in about twelve minutes. A skylight on the back slope cracked and water was coming into the upstairs landing by 21:00.
The owners called the storm line, then their insurer. They needed the house dry that night and a report that would stand up in front of an adjuster who was going to see dozens of roofs that week.
- Job
- 2342
- Address
- Larkspur Court, Kestrel Heights
- House
- 1990s colonial, 2 stories
- Foreman
- Dee Marsh
- Crew
- Crew 3 · 6 roofers
- Inspection
- Fri 19 Jun 2026
(What we found)
64 photos, 3 findings, one plain answer
The report the owners received within 24 hours of the inspection, trimmed to its findings. Every one has a photo reference and a rating.
- ReplaceWorn out across the area
- RepairA specific fault letting water in
- WatchNot urgent, check again next year
- ReplaceP-0811 hail hits in a 10 × 10 ft test square, mat fractured under 6 of them
- ReplaceP-26Skylight glazing cracked, water tracking into the landing ceiling
- ReplaceP-41Gutters and downspouts dented along every run, dent size matches 1.75 in hail
64 photos · 3 findingsInspected by L. Ortega
(Scope and numbers)
The written price, and what it came to
The quote the owners signed, and every change agreed on site, each one photographed before the work was done.
| Item | Qty | Price |
|---|---|---|
| Emergency tarp, night call-out | 1 | $620 |
| Tear-off, 1 layer, disposal | 38 sq | $3,420 |
| Architectural shingle system (like for like) | 38 sq | $11,780 |
| Upgrade to Class 4 impact-rated shingle | 38 sq | $1,330 |
| Ice & water shield, eaves + valleys | 10 rolls | $1,300 |
| 6 in seamless gutters and downspouts | 168 ft | $2,690 |
| Skylight replacement (claim line) | 1 | Incl. |
| Fixed price | $21,140 | |
Includes permit and disposalNo deposit until materials were delivered
- 38
- squares
- 64
- photos in the claim report
- 8
- days from storm to approval
- 20
- days from approval to finished roof
How it was paid
- Insurer, approved claim scope
- $17,810
- Owners: deductible
- $2,000
- Owners: Class 4 upgrade
- $1,330
(Build log)
Day by day, as the owners saw it
Each entry is the daily text the owners received at the end of the day, with the photos left out.
- Thu 18 Jun
Storm line call 21:05, tarp on by 23:00Skylight covered, landing ceiling checked for wet insulation
- Fri 19 Jun
Full inspection, 64-photo claim reportTest squares chalked on all four slopes · report sent 18:10
- Sat 20 Jun
Adjuster meeting on siteWalked every slope together with the report
- Fri 26 Jun
Claim approved, full replacementOwners chose the Class 4 upgrade
- Mon 13 Jul
Tear-off and dry-inNo deck sheets needed
- Tue 14 Jul
Ice shield, underlayment, new skylight setSkylight flashed with the manufacturer's kit
- Wed 15 Jul
Class 4 shingles, all slopesRidge vent and caps finished 17:30
- Thu 16 Jul
Gutter crew, clean-up, sign-off168 ft of 6 in seamless formed on site · warranty W-2342 issued
Daily text at 18:00Foreman: Dee Marsh
(The result)
How it turned out
The claim was approved in full on the first review, with nothing left for the owners to pay beyond the deductible and the upgrade they chose. The Class 4 shingle may also lower their premium; we sent the certificate of installation their insurer asked for the same afternoon.
(Free inspection)
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